layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Staff User Experience (UX) Researcher -Acton, MA or San Diego, CA (Hybrid) at Insulet

Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance
Additional Expectations
Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
Strategic thinker who can operate at both high-level and detailed execution levels, with a strong bias toward action
Independently lead multiple concurrent research initiatives while partnering closely with UX leadership and cross-functional stakeholders
Own the end-to-end UX research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
Partner closely with legal and data privacy teams to ensure all research activities are compliant with regulatory and privacy standards
Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
Mentor partner researchers throughout the execution phases of the research lifecycle
Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes
Continuously identify opportunities to evolve and improve research practices, tools, and processes
Basic Qualifications
Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
Demonstrated ability to drive data-informed design and business decision-making

Staff User Experience (UX) Researcher -Acton, MA or San Diego, CA (Hybrid)

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Preferred Qualifications

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