layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Account Manager - Valet Operations - Omni Hotel LA at Towne Park

Demonstrates the ability to improve the financial performance and profitability of the account
Understands the contractual agreement and recognizes ways to maximize opportunities
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
Ensures that forecasts, payroll and accounting reports are on time and accurate
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
Human Resources
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
Fosters an environment that retains talented associates
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
Sees that new associates get off to the right start through proper orientation and on-the-job training
Recognizes great performance and provides opportunities for top performers to learn and grow
Recognizes where the team and individual performers need to improve and properly trains and coaches
Identifies talent and helps develop future leaders for the organization
Conducts regular performance appraisals and provides feedback and coaching for all direct reports
Holds effective associate meetings and ensures that shift huddles happen on every shift
Practices positive discipline and provides accurate and timely performance documentation
Delegates by allocating decision making and other responsibilities appropriately and effectively
Service Management
Ensures that the guest/patient service experience is delivered consistently on all shifts
Efficiently allocates labor resources to support service delivery
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them
Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results
Client Relations Management
Develops cohesive working relationships with the clients’ staff members
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
Knows when to be present at the site and maintains a high level of visibility
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations

Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Must be able to drive manual transmission
Must have and maintain a valid driver’s license and clean driving record
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
Working extended hours, including evenings and weekends are required.
Travel of up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Account Manager - Valet Operations - Omni Hotel LA

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