Community Solar Operations Analyst

Description:

As a Community Solar Operations Analyst, you will play a key role in managing and optimizing operational processes across our community solar portfolio. Working closely with internal teams, utilities, program administrators, and solar development partners, you will support subscription management, reporting, financial operations, sales operations, and process improvement initiatives.

This role combines analytical problem solving, operational execution, and cross-functional collaboration to help ensure scalable, efficient operations as we expand access to community solar across the country.

Key Responsibilities:

• Subscription & Portfolio Management Own subscription fill levels across the community solar portfolio
• Ensure subscription and project data remain accurate and aligned across utility, program administrator, and internal systems
• Coordinate with utilities and program administrators to support subscription management activities
• Proactively monitor utility files, identify discrepancies, and drive issue resolution
• Monitor and manage subscriber churn and identify trends impacting portfolio performance
• Reporting & Financial Operations Prepare and distribute financial, operational, and project performance reports
• Ensure accurate and timely reporting to program administrators
• Generate invoices for project management and related fees and partner with Billing to support payment tracking and reconciliation
• Operational Excellence & Process Improvement  Continuously assess processes to identify opportunities to improve efficiency, scalability, and stakeholder experience
• Leverage AI, automation, and technology solutions to develop and implement process improvements and new operational capabilities
• Provide actionable feedback to our Product team to improve systems and services
• Conduct research on new markets, regulatory developments, and industry trends
• Sales Operations Perform onboarding activities and quality assurance reviews of new subscriber enrollments
• Administer commission tracking and payment processes
• Track and analyze sales performance across markets and channels
• Develop and update sales training resources and tools as needed
• Subscriber Experience & Billing Support  Collaborate closely with Billing and Solutions Center teams to resolve subscriber issues
• Manage non-payment processes and support strong collection performance
• Develop subscriber communications related to billing, project updates, and account changes
• Maintain training materials and process documentation for customer support teams as needed
• Required Skills: Strong technical aptitude and business acumen, with the ability to leverage software, data, and systems to achieve business objectives and solve problems effectively.
• Customer-first mindset with the ability to balance business goals and customer needs.
• Strong analytical and problem-solving skills, including the ability to synthesize information from multiple sources, identify key insights, and develop strategic recommendations and solutions.
• Results-driven with a strong sense of urgency and a proven ability to meet deadlines and achieve goals.
• Strong project and time management skills, with exceptional attention to detail and accuracy.
• Excellent interpersonal and communication skills, including active listening and the ability to ask thoughtful questions to understand business and reporting needs.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

Healthcare Essentials:  Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

Mental Wellbeing:  Robust support through Headspace and free mental healthcare visits for you and your dependents.

Family Planning Support:  Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

Financial Readiness:  Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

Work-Life Balance:  Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment :

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.