Customer Support and Training Specialist

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Training Specialist is responsible for delivering training programs, ensuring operational excellence, and supporting professional development. This role involves collaborating with various stakeholders, managing instructional design, and maintaining high-quality standards.

Essential Job Responsibilities

Deliver training programs and ensure operational excellence.

Support professional development and instructional design.

Collaborate with various stakeholders to achieve organizational goals.

Manage instructional design and professional development trainings.

Monitor and report on key performance indicators (KPIs).

Ensure compliance with company policies and regulations.

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Human Resources, or a related field.
• Experience: 3+ years of experience in training and development.
• Skills: Adult Learning Methodologies
• Analytical Analysis
• Business Intelligence (BI)
• Coaching
• Communication
• Continuous Improvement Culture
• Customer Relationship Management (CRM)
• Facilitation
• Instructional Design
• Operational Excellence
• Operations Support
• Professional Collaboration
• Professional Development Trainings
• Certifications:  Certified Professional in Learning and Performance (CPLP)
• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
• Your specific salary will be determined based on several factors: Location-based market rate  for the role
• Your abilities  in relation to the job specification
• Performance  during screening and interview
• Pay parity  with the wider team in the considered location
• Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
• Click here to learn about Epiq's Benefits.
• Epiq Leadership Compass
• Fosters Relationships & Collaboration
• Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success
• Engages & Influences
• Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy-in Align communication with organizational goals
• Guild alignment through strong engagement
• Maximizes Performance
• Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management
• Achieves Operational Success
• Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback