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Diamondback Energy
Oklahoma City, OK; Oklahoma City Corporate
Source: Diamondback Energy careers · View original posting
From Diamondback Energy's posting. “We” and “our” refer to the employer.
CURRENT EMPLOYEES - Please apply using "Jobs Hub" in Workday. This career site is for external applicants only.
The Desktop Support Analyst I serves as a point of contact for employees seeking technical assistance across multiple locations. This position is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues.
The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge.
Include but are not limited to Deliver prompt and effective desktop support to end users across multiple locations through in-person assistance, phone, email, and remote support tools.
Demonstrate a strong sense of urgency, ownership, and follow-through in resolving support requests and completing assigned tasks.
Address technical problems and route issues to the appropriate teams when additional expertise is required.
Review and update existing documentation to keep the information current and relevant.
Maintain detailed and accurate records related to incidents, resolutions, equipment inventory, software assets, and licensing.
Partner with fellow IT team members and cross-functional groups to provide seamless support and accomplish shared objectives.
Foster strong relationships with end users by communicating clearly, professionally, and effectively with individuals of varying technical experience levels.
High School Diploma or equivalent (GED).
Minimum one (1+) years of IT Desktop Support experience.
Minimum one (1+) years of experience supporting Microsoft desktop operating systems and Microsoft Office.
Ability to work with a high level of initiative, accountability, and dependability.
Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
Proven ability to manage multiple priorities in a fast-paced environment.
Must be able to travel occasionally.
Ability to lift up to 35 pounds occasionally.
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