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Job opportunity
Director, Business Operations (fully remote)
Banyan Software
Virginia, USA
Source: Banyan Software careers · View original posting
- Pay
- $120,000 — $120,000 USD per year
Employer job description
From Banyan Software's posting. “We” and “our” refer to the employer.
Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc.
5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.
- Director of Business Operations
- Location: Remote (U.S.-based, Eastern hours preferred)
- Reports to: CEO · Travel Requirement: Occasional (reseller and customer meetings are primarily remote)
Compensation
Compensation:
- $120,000 base + bonus
- Position Summary
- CFS Solutions is seeking a process-driven, results-accountable
Director of Business Operations to own the operating rhythm of a profitable, growing fintech serving 500+ community banks and credit unions through a channel of 40+ reseller partners. This is a newly created seat — the second leadership hire of our board-approved growth plan — created because the CEO is deliberately transferring the company’s operating system to a dedicated owner.
Reporting directly to the CEO, this is a business operations role, not a plain operations role: the seat is accountable for how the business performs — revenue on the existing engine, project closures, and the weekly scorecard the leadership team runs on.
If you do one thing brilliantly in year one, it is this:
convert our $3M+ backlog of sold-but-uninstalled professional services into completed, revenue-recognized projects. Everything else in this description exists in service of that.
Two things sit at the center of the job. First, the support organization reports up through this role
: the Support Operations Manager (who runs our tiered support organization and Professional Services team — a dozen-plus people — day-to-day) and the Customer Experience Manager both report in, and this seat sets their priorities, metrics, and accountability. Second, this role personally leads the standing project meetings with our three Project Managers — where every project stands, what’s blocking it, and when it closes — in partnership with the Support Operations Manager, to whom the PMs report.
There is intentionally no project-delivery layer between this seat and the PMs; the backlog converts faster because this person is in the room every week.
The ideal candidate is an organizational builder ready to step up into full ownership — someone who translates strategic goals into repeatable, measurable outcomes, manages through managers rather than around them, and partners with our Business Systems Engineer on automation that removes overhead rather than adding process.
Key Responsibilities
- Operating Cadence & Project Closures
- Run the company’s weekly operating rhythm: the leadership meeting, the KPI scorecard, and the follow-through on what was committed.
- Lead the standing project-status meetings with the three Project Managers — track progress, align stakeholders, clear or escalate blockers (including third-party vendor dependencies), and drive projects to close at a faster rate.
- Own conversion of the open Professional Services backlog: cleaned-up project records, honest status, and dates that mean something.
- Meet with our reseller partners on where their projects stand — status, blockers, and install timelines — so the channel always has a current, credible answer.
- Support & Delivery Leadership
- Direct the support organization through the Support Operations Manager — set priorities, service standards, and metrics; make the resource and escalation calls above the day-to-day.
- Partner with support and delivery leads on triaging high-priority requests, assigning ownership, and closing feedback loops with customers and resellers.
- Own the SLA framework — targets, measurement, and reporting — and hold delivery to the commitments in our customer and reseller agreements; the Support Operations Manager runs day-to-day performance against them.
- Revenue, Systems & Automation
- Be responsible for revenue performance on the existing engine: renewals executed, uplifts landed, quote-to-start machinery running without the CEO in the loop.
- Own CRM management for the business — data accuracy, workflows, pipeline and project hygiene across teams. Our platform is HubSpot; strong CRM management is the requirement, HubSpot fluency is a head start.
- Work hand-in-hand with the Business Systems Engineer on automations that reduce overhead cost — the company has already engineered out seats this way, and the mandate continues.
- Compliance & Risk
- Keep operational processes aligned with our SOC 2 program — documentation, audit facilitation, and enforcement of security controls in daily workflows.
- Stay informed on relevant banking regulations and build them into process design; proactively identify and mitigate operational risk.
- Maintain internal process documentation and knowledge bases; support onboarding of new hires in Operations and Support.
What Will Make You Successful
Running meetings that end in commitments — and following up until the commitment is real.
Managing through managers: making the leaders who report to you better rather than doing their jobs for them.
Strong systems thinking and fluency in CRM platforms, ticketing systems, and project management tools — you treat clean data as a management tool, not an admin chore.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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