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Endex
New York City, New York, United States
Source: Endex careers · View original posting
From Endex's posting. “We” and “our” refer to the employer.
Who We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
New York City
5 Days In-Person
We're looking for someone who makes customers successful, not just satisfied. Our customers run agents on real work, where the output has to be right the first time.
As a Customer Success Manager at Endex, you'll own deployment, onboarding, adoption and renewal across our accounts. You'll work directly with our founders, AEs and product team to shape how customers succeed and what we build next.
Your Key Responsibilities
Be the primary point of contact for a portfolio of accounts from signature through renewal. Know their goals, their teams and exactly where Endex fits in their work.
Get new customers live fast. Run kickoffs, configure integrations and partner with IT and InfoSec to clear the path to production.
Run onboarding sessions and workshops that show teams what agents can do across email, Teams, Excel, Word and PowerPoint. Make every user productive in their first week.
Monitor usage, find the teams getting the most value and replicate it across the firm. Turn a single team's pilot into firmwide deployment.
Spot risk early and fix it before it becomes churn. Surface expansion opportunities and partner with AEs on renewals and upsells.
You'll hear every request, edge case and frustration first. Translate that into product feedback, bug reports and roadmap input that keeps us ahead.
Create the onboarding playbooks, health metrics and support processes we'll scale on. You're not just running customer success. You're helping define it.
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