Licensing Manager

About Finni Health

Finni Health empowers autism care providers to start, run, and grow their own practices. We democratize autism care by providing access to our insurance network, purpose-built EHR software, HR solutions, and clinical support. We've experienced rapid growth and are backed by top-tier investors like General Catalyst and YCombinator. We seek smart, driven individuals eager to innovate in a dynamic, fast-paced environment.

What You Will Be Doing:

• As a Licensing Manager (Individual Contributor), you will play a critical role in managing and optimizing all licensing processes for Board Certified Behavior Analysts (BCBAs) and Registered Behavior Technicians (RBTs) within our network. Your primary responsibilities will include:
• Licensing Operations: Drive the end-to-end licensing processes for BCBAs and RBTs, ensuring timely, accurate, and compliant submissions, renewals, and updates across multiple states and jurisdictions.
• Regulatory Monitoring: Keep current with all licensing regulations, requirements, and changes for behavioral health professionals, updating internal procedures and ensuring compliance with state boards and regulatory bodies.
• Team Oversight: Oversee an offshore team responsible for licensing application preparation, submissions, and follow-up, ensuring productivity, accuracy, and accountability in all activities.
• Provider Support: Triage and respond to licensing status inquiries, guidance requests, and general questions from BCBAs, RBTs, and their support staff, providing timely and clear information.
• Compliance & Quality Assurance: Ensure adherence to all applicable laws, regulations, and ethical standards, maintaining comprehensive documentation and high-quality service standards across all licensing activities.
• Process Improvement: Lead workflow optimization and process improvement initiatives within licensing operations, identifying and resolving inefficiencies to reduce turnaround times and improve provider satisfaction.
• Cross-Functional Collaboration: Partner with product, provider success, compliance, HR, finance, and other teams to align licensing activities with overall business objectives and ensure a seamless provider experience.
• Additional Responsibilities: Adapt to evolving responsibilities and projects as Finni Health grows and the licensing landscape changes.

About You:

You are a proactive, detail-oriented, and collaborative individual contributor with a strong background in managing licensing for behavioral health or healthcare professionals, dedicated to operational excellence and compliance.

Experience:

5+ years of experience in licensing, credentialing, or compliance roles for healthcare professionals, preferably in behavioral or mental health, telehealth, or a healthcare technology environment. Strong understanding of state licensing requirements and multi-jurisdictional licensing for BCBAs and RBTs strongly preferred.

Licensing Expertise:

Deep knowledge of core licensing processes, common blockers, and best practices for remediation. Ability to handle application submissions, renewals, and updates at scale.

Analytical & Problem-Solving:

Ability to analyze complex licensing data, identify process bottlenecks, and implement effective, data-driven solutions.

Process Improvement:

Demonstrated expertise in identifying operational inefficiencies and driving process improvements in licensing workflows.

Communication & Collaboration:

Excellent written and verbal communication skills. Proven ability to work effectively with internal teams, external partners, and regulatory agencies.

Organizational & Time Management:

Exceptional organizational and time management skills, able to manage multiple priorities and deadlines in a fast-paced environment.

Tech Proficiency:

Proficiency in Google Suite, Slack, CRM/support software, and licensing/credentialing management tools. Experience with EHR or RCM platforms is a plus.

Mission Alignment:

Passion for Finni’s mission to democratize autism care and empower providers through robust operational support.

Adaptability & Agility:

Comfortable working in a dynamic, fast-growing startup environment, embracing change, and navigating ambiguity with a proactive mindset.

Ready to make a significant impact at a rapidly growing healthcare startup? We'd love to hear from you!