From Delta Air Lines's posting. “We” and “our” refer to the employer.
How you'll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines' Operations & Customer Center (OCC) is seeking undergraduate co-op students for a minimum of three alternating work terms. The OCC serves as the operational command center for Delta's worldwide network and is responsible for both tactical and strategic decision-making during operational disruptions.
This co-op opportunity supports the Business Strategy, Emergency Response/Business Continuity, and OCC Safety & Compliance teams. Students will contribute to employee engagement initiatives, communications, learning programs, emergency planning, business continuity efforts, safety campaigns, and compliance activities that help the OCC operate effectively in a 24/7 environment.
Key Responsibilities
Support project management activities related to employee engagement, learning initiatives, emergency response planning, safety, and compliance programs.
Document and analyze operational processes and the technology used to support decision-making.
Assist with evaluating learning and training products to identify opportunities for enhancement, maintenance, or retirement.
Partner with cross-functional teams on continuous improvement initiatives and strategic projects.
Business Strategy & Employee Engagement
Support the OCC Business Strategy team by managing and coordinating employee engagement initiatives.
Assist with event planning, logistics, and execution for divisional activities.
Develop internal communication campaigns that promote engagement, learning, and organizational initiatives.
Create and maintain communications materials, including: Marketing brochures
OCC portal content
Departmental bulletins, announcements, and memos
Emergency Management & Business Continuity Planning
Support Emergency Management (EM) and Business Continuity Planning (BCP) initiatives for the OCC.
Conduct Business Impact Analysis (BIA) updates by interviewing application and product owners to assess operational criticality.
Update, maintain, and ensure accessibility of contingency and recovery plans.
Assist with the migration of OCC operational applications to cloud-based environments.
Support Corporate Emergency Command Center (CECC) planning and response activities.
Contribute to technology enhancements that improve emergency response and business continuity capabilities.
Design and develop micro-learning content to support emergency preparedness and business continuity awareness.
Safety, Compliance & Facilities Management
Update and maintain departmental Emergency Preparedness Plans (EPPs) and Fire Prevention Plans.
Develop and improve processes that support real-time reporting and response to facility failures.
Create storyboards, training materials, and videos supporting evacuation, relocation, and continuity-of-operations procedures.
Validate the accuracy and currency of emergency planning documentation and related resources.
Monitor Automated External Defibrillator (AED) locations to ensure equipment readiness and functionality.
Conduct periodic reviews of first aid stations to verify supplies are available and properly maintained.
What you need to succeed (minimum qualifications)
Currently enrolled in an accredited College, University, or Institution and pursuing a bachelor's degree in:
Project Management
Aviation Management
Aviation Science
Business
Or a related field
Available for three alternating semesters.
Willing to relocate to Atlanta, GA for each work term.
Strong organizational, project management, communication, and collaboration skills.
Proficient with Microsoft Office, particularly Excel and PowerPoint.
Experience with Adobe products.
Comfortable working independently and in team settings.
Demonstrates a commitment to safety, integrity, respect, and continuous improvement.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Academic concentration or experience in project management, aviation management, or marketing and communications.
Familiarity with project management tools.
Leadership experience through school, community, or extracurricular organizations.
Strong interest in aviation and Delta Air Lines' operations
Ideal Candidate Profile
The strongest candidates will:
Learn quickly and adapt to new challenges.
Thrive in a fast-paced environment with shifting priorities.
Work effectively with individuals from diverse backgrounds and perspectives.
Take initiative and drive results.
Demonstrate a team-first mindset.
Be passionate about operational excellence, continuous improvement, and support Delta's customers.
Core Competencies
Project Management
Communication
Business Analysis
Process Documentation
Continuous Improvement
Teamwork and Collaboration
Adaptability
Leadership Potential
Safety and Compliance Awareness
Aviation Industry Interest
This role is particularly well-suited for students interested in operations management, business strategy, aviation operations, emergency management, organizational communications, learning and development, or project management careers.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
