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Delta Air Lines
United States, Georgia, Atlanta
Source: Delta Air Lines careers · View original posting
From Delta Air Lines's posting. “We” and “our” refer to the employer.
Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.
Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
Develop pitch materials, lists and execute media outreach in support of all programs.
Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
Support reputation management and reactive communications as needed.
Is at least 18 years of age and has authorization to work in the United States.
Must be performing satisfactorily in present position
Possesses a high school diploma, GED, or high school equivalency.
Embraces diverse people, thinking, and styles.
Consistently prioritizes safety and security of self, others, and personal data.
Proven experience in strategic communications, media relations, and brand storytelling.
Communications experience in the airline industry with both external and internal audiences.
Experience developing and mentoring teams.
A natural, proven collaborator with expertise for connecting dots across the broader Global Communications team.
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