layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Specialist, Channel Experience Design
Delta Air Lines
United States, Georgia, Atlanta
Source: Delta Air Lines careers · View original posting
Employer job description
From Delta Air Lines's posting. “We” and “our” refer to the employer.
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.
Our Reservations & Care Experience Design team is responsible for designing customer and employee experiences across servicing, support, and recovery moments throughout the travel journey. We apply human-centered design principles to create experiences that are intuitive for customers, efficient for employees, and aligned with Delta's brand and service standards.
The Specialist, Channel Experience Design supports the design, development, and execution of experiences across Delta's service channels, including voice, messaging, and email. This role helps identify opportunities to improve how customers engage with Delta, supports the development of AI-enabled and self-service experiences, and contributes to creating seamless transitions between automated and specialist-led support.