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Canopy
Draper, UT
Source: Canopy careers · View original posting
From Canopy's posting. “We” and “our” refer to the employer.
Customer Support Team Lead
Canopy, Draper, UT Hybrid (M,W,F in office)
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.
Click here to see why our clients (and investors) love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
This is a hybrid position in Draper, Utah (M, W, F in-office).
The Opportunity
As a Customer Support Team Lead at Canopy, you are the first line of real-time leadership on our front lines. You'll be the person our Specialists turn to in the moment, keeping the floor running, coaching daily workflows, and elevating the quality of every customer interaction. You’ll partner closely with the Manager of Customer Support while maintaining real-time visibility into queue health across chat, phone, and email.
As Canopy unifies Customer Support, Technical Support, Payments Support, and Support Enablement under one standard, you’ll have real influence over how our operating model gets built—not just how it gets executed. This role is a genuine leadership on-ramp designed to prepare high-performers for people management at Canopy.
This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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