Total Rewards Manager

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality.

As of June 30, 2026, ESRT’s portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.

More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and

LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors.

We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs.

From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Total Rewards Manager manages the day-to-day administration of ESRT’s benefits, payroll, union obligations, and related accounting processes. This role ensures accurate and compliant program delivery and serves as a trusted resource for employees and business partners. In partnership with the Director of Total Rewards, the Manager will strengthen processes, support strategic initiatives, and enhance the employee experience.

RESPONSIBILITIES: Oversee employee benefit programs, including health and welfare plans, retirement, leave programs, workers' compensation, and disability.

Manage vendor relationships, annual census reporting, 401(k) nondiscrimination testing, 401(k) annual audit, and employee communications.

Lead annual open enrollment, including ADP plan and profile setup, carrier file feeds, ACA reporting, meetings, and employee support.

Resolve escalated benefits issues and review monthly benefit invoices, invoice allocations, union benefit payments, and remittances; process them directly when backup is needed.

Oversee HSA employer funding, year-end 401(k) true-up calculations, ESS system audits, and wellness initiatives.

Serve as Secretary of the 401(k) Fiduciary Committee.

Manage payroll operations and provide review of weekly time & attendance and payroll.

Share weekly timecard review and employee transaction entry with the Coordinator and Specialist and step in directly when coverage is needed for the Thursday pay date.

Ensure employee payroll records, tax withholding forms, deductions, status changes, and annual W-2 reviews are accurate and complete.

Oversee union payroll records, employer self-service systems, dues and benefit payments, and union audits

Lead all related audits for union and non-union payroll.

Develop payroll and benefits procedures and lead improvements to systems, workflows, reporting, compliance, and data security.

Support the Head of Total Rewards with budgets, reporting & analysis, projects, and broader Total Rewards initiatives.

WHAT SUCCESS LOOKS LIKE: Ensures accurate, timely weekly payroll and benefit and union remittances across the employee population.

Maintains effective controls, audit readiness, regulatory compliance, and clear accountability.

Helps with building a capable team with documented processes and dependable backup coverage.

Improves service, cost, and efficiency through practical process and system changes.

Builds productive relationships with employees, leaders, vendors, unions, and business partners.

REQUIRED SKILLS / ABILITIES: Seven or more years of payroll and benefits administration experience, including people management.

Required union payroll experience and working knowledge of collective bargaining agreements.

Working knowledge of ACA, ERISA, FMLA, PFL, and other federal and state payroll and benefits requirements.

Experience managing retirement plans and benefit vendors, audits, renewals, and annual cycles.

Advanced Excel and strong payroll and benefits reporting and analytical skills.

Experience with ADP Workforce Now; familiarity with Yardi is a plus.

Ability to set priorities, make sound decisions, communicate with all organizational levels, and lead through changing demands.

Integrity and discretion when handling confidential employee, company, and organizational information

EDUCATION & EXPERIENCE: Bachelor's degree in Human Resources or a related field, or equivalent experience.

Certified Payroll Professional is a plus.

PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT: At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors

Adaptable

– you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently

Dynamic

– you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT

Dependable

– you take a strong sense of ownership and accountability over your work

Passionate

– you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude

Curious

– you consistently look for new ways to work smarter, not just harder

Ethical

– you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture

Positive

– you possess a service-oriented attitude with excellent follow through