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Entrega
Troy, MI
Source: Entrega careers · View original posting
From Entrega's posting. “We” and “our” refer to the employer.
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Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.
At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact.
You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization.
If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.
POSITION SUMMARY
The Account Support Lead is responsible for managing an assigned list of Automotive Retail Dealer accounts on the technical performance and optimization of a software application while setting the standard of high performance amongst the Account Support team. They will also support the manager and Project Delivery team by executing reporting, owning ad hoc initiatives, and ensuring OEM client satisfaction regarding deliverable execution.
This role supports an assigned group of Dealer clients by consulting them on how to leverage features and benefits of a launched software application to meet their goals. They will be responsible for assisting in the creation of the strategy to meet these goals, including but not limited to the development and roll out of talk tracks, dealer monitoring techniques and best practices to their Account Support teams.
They will communicate with urgency, empathy, and value. The Account Support Lead will drive client engagement and software utilization through the development of their teams, application feature enablement, technical solutions and performance audits. They are expected to set the standard regarding client engagement with the Account Support team. Performance is expected to be in the top 10% of the team.
Technical Solution Management -
Supporting Automotive Retail Dealers regarding the technical performance of an already launched software application, they will engage in technical troubleshooting and the monitoring of technical performance. This support must be maintained for their assigned dealers while also serving as level 2 support for any escalations from any dealer assigned amongst their Account Support team.
This role is expected to thoroughly address Dealer questions and/or issues by leveraging their advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis. This role requires continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding.
This continuous learning can be accomplished via existing OEM, Entrega and Vendor training material, but this role will also play a part in both maintaining this material and supporting the generation of new material as the dealer’s digital landscape changes.
Software Utilization and Performance –
Support Dealer’s utilization targets by regularly auditing Dealer’s settings and encouraging feature enablement to optimize both the consumer and Dealer experience. Consistent monitoring of Dealer engagement and utilization will drive proactive outreach to dealers to improve Dealer utilization KPI’s put in place by the Entrega team and our OEM stakeholders.
Reviewing technical tickets and providing insights to the Performance Advisor for further analysis. Providing quality control monitoring of software to ensure functionality works correctly on Dealer’s websites and identifying ways the Dealer can drive more consumer awareness on their website.
Additional Responsibilities
Perform other tasks and duties as required to support and contribute to the overall success of the organization.
Compensation
Entrega offers a competitive compensation package designed to recognize experience, capability, and performance. Where applicable, employees may also be eligible to participate in performance-based incentive programs aligned with individual and organizational results.
We are committed to supporting our employees both professionally and personally through a comprehensive benefits program that includes medical, dental, and vision coverage, a 401(k), paid time off, and additional programs that promote health, well-being, and work-life balance.
HIRING PROCESS
Our hiring process is designed to help both you and Entrega determine whether this opportunity is the right fit. Depending on the position, candidates may participate in multiple interviews, assessments, or other evaluation activities as part of the selection process. We are committed to providing a professional, respectful, and timely experience for every candidate.
EQUAL EMPLOYMENT OPPORTUNITY
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information, or any other characteristic protected under state or federal law.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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