From Navy Federal Credit Union's posting. “We” and “our” refer to the employer.
Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.
Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.
Qualifications
Associate degree or an equivalent combination of education and relevant technical experience
Technical background or hands‑on experience in one or more of the following areas: Service Desk / IT Support Operations
Desktop Support
Network Operations or Infrastructure Support
Ability to understand, document, and apply technical policies, standards, and procedures
Exposure to validating system availability, performance, and operational stability
Familiarity with enterprise computing environments, IT terminology, and terminal‑based systems
Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
Familiarity with MVS and JES2 commands
Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues
Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results
Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately
Strong customer service orientation with the ability to work effectively in a 24/7 operations environment
Additional Information
Hours:
Rotating 12 hour schedule:
Week 1 - Monday, Tuesday, Friday Saturday
Week 2 - Sunday, Wednesday, Thursday
Holidays and Weekends required when they occur during your scheduled days.
Location:
820 Follin Ln. Vienna, Virginia 22180
Responsibilities
Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actions
Execute service requests from the service catalog with minor operational impact in accordance with defined procedures
Analyze alerts, logs, and system output to identify and address potential issues
Identify, create, update, and adhere to applicable technical standards, policies, and operational procedures
Communicate technical information clearly and concisely to both technical and non‑technical audiences through written, verbal, and electronic media to support effective business decisions
Support a global, 24/7, customer‑focused IT operations environment
Perform other duties as assigned
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
