Chat Customer Support Representative - AT&T

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!

Your Role Will Include:

Responding to customer inquiries via chat with a friendly and professional demeanor.

Resolving issues and providing information about AT&T products and services.

Handling customer complaints and questions effectively, ensuring satisfaction.

Maintaining a positive attitude while managing multiple chat interactions simultaneously.

Documenting conversations and ensuring follow-up where necessary.

Requirements

• Excellent written communication skills with a friendly and clear tone.
• Previous experience in a customer service role, particularly in chat support, is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high volumes of chat interactions efficiently.
• Familiarity with AT&T products and services is advantageous.
• Proficiency with computers and chat support software.
• Strong attention to detail and organizational skills.