Billing Specialist I

Compensation

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests.

They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.

Set up and maintain customer accounts within billing systems.

Review, verify, and audit billing information to ensure accuracy and completeness.

Research and resolve billing discrepancies, payment issues, and customer inquiries.

Post payments and adjustments to customer accounts.

Monitor billing reports and identify exceptions or potential issues.

Assist with collections-related activities and payment tracking as needed.

Partner with internal departments to gather information and resolve billing concerns.

Maintain accurate records and supporting documentation.

Follow company billing policies, procedures, and regulatory requirements.

Support continuous improvement initiatives that enhance billing efficiency and accuracy.

Perform other duties as assigned.