layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Manager, Administrative Support Services at Saint Louis University

PRIMARY JOB RESPONSIBILITIES
Staff Leadership & Supervision
Directly supervises, coaches, and develops a team of administrative support staff, which may include administrative assistants, program support staff, and student workers
Establishes clear performance expectations; conducts regular performance evaluations; and addresses performance issues in a timely, constructive manner
Builds staffing schedules, assigns work, and balances workloads to ensure continuity of operations and coverage during absences
Supports talent management activities, including hiring, onboarding, training, cross-training, and staff engagement initiatives
Fosters a collaborative, inclusive, and service-driven work environment
Administrative Operations & Service Delivery
Oversees day-to-day administrative support operations for a school/department, ensuring timely, accurate, and professional service delivery
Partners with school academic departments, clinics, and administrative units to ensure administrative needs are met consistently
Standardizes processes, templates, and service expectations across administrative functions to improve efficiency and reduce variability
Serves as a point of escalation for complex or sensitive administrative issues requiring judgment, discretion, or cross-unit coordination
Financial, Resource, and Academic Support
Assists Business Director and Department Chairs with management of department budgets, including monitoring expenditures and preparing reports
Oversees purchasing and expense processes in compliance with university and regulatory requirements
Supports faculty and academic administration, including scheduling coordination, program support, and reporting obligations
Assists with logistics and administrative support for school events, meetings, clinics, and special programs
Process Improvement & Compliance
Identifies opportunities to improve workflows, reduces manual processes, and enhances service delivery through standardization and effective system use
Ensures administrative practices comply with university policies, confidentiality requirements, and records-management expectations
Supports compliance with HR and financial processes by ensuring staff follow approved procedures and timelines
Communication & Collaboration
Acts as a liaison between administrative support staff and school leadership to ensure clear communication of priorities, expectations, and changes
Partners with central administrative offices (e.g., Registrar, Facilities, IT) to resolve issues and coordinate services
Promotes a collaborative service culture that supports faculty effectiveness and student success
Strategic Initiatives & Special Projects
Leads or contributes to special projects, strategic initiatives, and operational improvements as assigned by school leadership
Performs other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Strong organizational, interpersonal, and communication skills
Strong analytical and problem-solving skills
Proven ability to exercise sound judgment and discretion
Ability to lead, coach, and motivate staff in a service-driven environment
Ability to manage competing priorities and adapt to changing demands
High level of professionalism and commitment to continuous improvement

Manager, Administrative Support Services

Employer job description

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

BENEFITS:

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