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Washington University in St Louis
Washington University Medical Campus; Cortex One
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
ST. LOUIS, MO 63108

 Scheduled Hours
40
Position Summary
The Medical Secretary II Certified provides patient-facing and administrative support within a clinical setting. Responsibilities include patient registration and check-in, appointment scheduling, processing insurance referrals, managing medical record requests, coordinating electronic document workflows through Epic, Sfax, and OnBase, and supporting daily clinic operations.
The position serves as a key resource in ensuring efficient patient flow and exceptional customer service while maintaining compliance with organizational and regulatory requirements.
Job Description
Coordinates patient registration, check-in, scheduling, and front-desk operations in a patient care setting.
Processes medical record requests and ensures timely and accurate handling of patient information.
Manages incoming faxes, Sfax workflows, OnBase documents, and related electronic medical record processes.
Reviews, scans, indexes, and transfers information into Epic and other electronic systems as appropriate.
Processes insurance referrals and assists with obtaining required documentation to support patient care.
Provides administrative support for clinic operations, including document management, scheduling support, and workflow coordination.
Answers telephone calls, responds to inquiries, takes messages, and routes communications to appropriate personnel.
Assists administrative and clinical staff during periods of high patient volume, staffing shortages, or operational needs.
Maintains accurate patient and departmental records in accordance with organizational policies and procedures.
Greets patients and visitors and delivers excellent customer service in a professional healthcare environment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
High school diploma or equivalent high school certification or combination of education and/or experience.
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Medical Office Setting (2 Years)
Not Applicable
A driver's license is not required for this position.
More About This Job
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Compensation
$17.87 - $27.06 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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