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Northeastern University
Portland, ME; Portland
Source: Northeastern University careers · View original posting
From Northeastern University's posting. “We” and “our” refer to the employer.
Job Description
The Front Desk Assistant role centers on campus and community experience:
Provides a welcoming, inclusive, and informative experience for visitors to campus - leads people through the check-in process and connects them to their host or necessary resources.
Communicates effectively with other operations team members (verbally and through documentation) and takes a team-oriented approach to their work.
Handles conflicts or the unexpected with diplomacy, tact, and common sense. Can handle confidential information with discretion.
Addresses day-to-day troubleshooting questions brought up by campus users.
Works with IT/AV to ensure technical support for equipment, especially in regard to supporting evening classrooms.
Coordinates with campus security guard for campus safety.
Co-manages shared email account. Receives/sends mail and packages.
Supports students or employees learning how to access campus or digital University resources, offers general directions of campus/class schedules.
Occasionally, setting up meetings or booking rooms.
Escalates specific questions to the appropriate team members.
Creates IDs cards and completes other repeating or ad hoc administrative tasks.
Maintains campus amenities
Maintains a high standard of aesthetic organization of campus fixtures, furniture, and equipment. Takes initiative to notice any faults and escalates to CET for addressing.
Light resetting of spaces as needed for the next day's opening.
Restocks communal spaces, like coffee machine/supplies in the kitchen or office supplies around campus.
Tends to basic cleaning and tidying of kitchen spaces.
Occasionally assists in setting up, arranging, or breaking down meetings or events.
Operations support
In coordination with the Campus Operations Manager, facilitates operational projects by providing status updates and communicating with vendors.
Receives campus feedback and fields questions and concerns to the Director of Operations in a detailed manner.
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Employer posted: