layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Digital Director - Bill Payments & Transfers Operations at Bank of America

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities
Required Qualifications: Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.
Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.
Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.
Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners.• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Skills: Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development
Shift: 1st shift (United States of America)
Hours Per Week: 40

Digital Director - Bill Payments & Transfers Operations

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