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ROANOKE, VA; 141670-VA-Roanoke Operations Center (ROC)
Source: Wells Fargo careers · View original posting
From Wells Fargo's posting. “We” and “our” refer to the employer.
Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it!
Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo is seeking a Customer Service Representative in Consumer Small Business Credit card.
Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Excellent verbal, written, and interpersonal communication skills
Ability to negotiate, influence, and collaborate to build successful relationships.
Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.
Ability to work effectively in structured but flexible, adaptable and changing, call center environment.
Good analytical skills with high attention to detail and accuracy.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$19.71 - $25.00
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