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Brookfield
Cleveland, Ohio; Key Tower
Source: Brookfield careers · View original posting
From Brookfield's posting. “We” and “our” refer to the employer.
Location
Key Tower - 127 Public Square
Business
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Technology Support Specialist for Brookfield Properties provides day-to-day operational and technical support for property management and resident-facing technology platforms. This role is responsible for troubleshooting system issues, resolving support requests, documenting solutions, and coordinating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences.
The Technology Support Specialist acts as the first line of technical product support for internal teams, property teams, and residents. This position plays a key role in identifying technology issues, escalating defects, improving documentation, and supporting product adoption across the organization.
Education
Associate Degree in IT or tech certifications required
Work experience
3-4 years of experience required in:
Technical support in a ticket-driven environment — intake across multiple channels, triage, classification of severity/impact/priority, escalation to engineering or vendor queues, and documented resolution to SLA
Supporting SaaS or cloud-based business applications — user provisioning, permissions and configuration changes, onboarding new sites or user groups, and reproducing/reporting product defects
Supporting building and property technology systems — access control and credentialing, CCTV/surveillance, intercom and callbox, smart-home and IoT devices, and the network infrastructure these depend on; troubleshooting connectivity between field devices and their management platforms, and coordinating integration or installation work performed by vendors
Supporting business and property telephony — VoIP/UCaaS platforms, Teams voice, call routing and hunt groups, moves/adds/changes, emergency line testing, and vendor-assisted troubleshooting
1-2 Years of experience in:
Vendor management — logging and tracking support cases with technology vendors through closure, maintaining contract and renewal records, validating invoices against contracted terms, and recording expenses in a property management or procurement system - preferred
Project coordination — tracking tasks, dependencies, and timelines for technology rollouts or upgrades across multiple sites; scheduling with property teams and maintaining status documentation - preferred
Property management or resident-facing platforms (Yardi, RealPage, Entrata, or similar) - preferred
Note: 5-7 Years of relative work experience could offset the minimum educational requirements
Compensation
Commensurate with Experience
$57,900 - 81,165 annually
Great Incentives!
We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPMF
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