layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Clinical Care Pharmacist Manager at Strive Pharmacy

Team Leadership
Manage and develop Clinical Care Supervisors and the Trainer, setting clear expectations, providing regular coaching, and building leadership capability within the team.
Foster a culture of accountability, ownership, and continuous improvement across the clinical care function.
Conduct regular 1:1s with direct reports focused on both performance and professional growth.
Strategic Process Improvement
Identify recurring process, workflow, and quality issues by analyzing performance data, escalation trends, and supervisor feedback; diagnose root causes rather than one-off fixes.
Think strategically about long-term solutions to operational and clinical process challenges, weighing tradeoffs across quality, compliance, staffing, and patient/provider experience.
Own process and SOP improvement initiatives from idea through implementation.
Cross-Departmental Partnership
Partner with leaders in Operations, Workforce Management, Compliance, and Training to bring clinical perspective into broader operational decisions, and to bring operational reality into clinical process design.
Represent the clinical care team in cross-functional problem-solving discussions, ensuring solutions work in practice, not just on paper.
Collaborate with Workforce Management and Operations leadership on staffing, scheduling, and service-level strategy.
Execution & Change Management
Translate strategic decisions into clear, actionable plans that supervisors can execute with their teams.
Work with supervisors to determine the most effective way to disseminate process changes downstream, tailoring the approach to the team and the change.
Get creative with how change is communicated—the goal is understanding and adoption, not just notification.
Stay connected with the broader clinical care team, not just supervisors, to gather real-time feedback on how changes are landing, and adjust course as needed.
Quality, Compliance & Clinical Escalation
Serve as the escalation point for the most complex clinical or process-related issues supervisors bring forward.
Ensure the department maintains adherence to SOPs, pharmacy regulations, and quality standards.
Champion a culture of proactive reporting and continuous improvement, particularly around patient safety, medication errors, and adverse events.
Documentation & Training Oversight
Oversee the development and maintenance of training and process documentation, in partnership with the Trainer, to ensure consistency across the team.
Provide clinical and frontline input into policy and SOP development.
Required Qualifications: Active Arizona Pharmacist License
Experience with pharmacy operations and clinical decision-making
Proficiency in call center tools, pharmacy management systems, and workforce management software

Clinical Care Pharmacist Manager

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