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Microsoft
Redmond, WA
Source: Microsoft careers · View original posting
From Microsoft's posting. “We” and “our” refer to the employer.
Overview
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions.
We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
Microsoft’s SCIM organization is seeking a Principal Software AI Engineer to lead the architecture, development, and production deployment of agentic AI solutions that transform support experiences. This is a hands-on technical leadership role for an engineer who can solve ambiguous, high-impact problems; set engineering direction; and translate support experience intent and readiness requirements into secure, reliable, and scalable AI systems.
You will combine deep software engineering expertise with applied AI judgment to build diagnostics, workflows, evaluation frameworks, and tooling that improve how support teams and customers resolve complex issues. You will work across engineering, product, program management, data, security, Responsible AI, and frontline support teams, influencing technical strategy while remaining close to implementation.
This role is suited to a principal-level engineer who combines strategic influence with deep hands-on execution. The ideal candidate is energized by ambiguous problems, makes sound architectural tradeoffs, learns rapidly as AI technologies evolve, and maintains a high bar for customer impact and operational excellence.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable
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