Solutions Consultant III, People Systems and Solutions

About the job

At Google, we expect our products to be lightning fast, and the same is true for our internal tools. Our People Systems and Solutions team is made up of architects who envision better processes, build them, reliably operate them and then continually improve upon them. As a member of the team, you think holistically about technology, and develop the systems solutions that support our People processes.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits

Learn more about

benefits at Google.

Responsibilities

• Manage the day-to-day functionality of Google’s headcount management system and assume responsibility for high quality support and continuous improvement of the system.
• ​Manage specific system processes including configuration, requirements gathering, documentation, testing, and security, with cooperation and communication with relevant stakeholders.
• ​Maintain a deep understanding of the product and the underlying, global business processes in order to predict downstream implications of issues and system changes and allow for effective troubleshooting.
• ​Provide customer-friendly handling and resolution of user inquiries, questions, and problems, auditing of process data, analysis and resolution of problems and special cases, training and communication with Operations, HR Business Partners and other stakeholders.
• Work with vendor customer support teams to resolve all escalations that cannot be resolved by the product analyst team.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Workday certification in a module such as headcount management, reporting, talent, performance, advanced compensation, or absence management.
• 5 years of experience in a technical project management or technical customer-facing role.