layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Professional Ⅱ, CS Technical Support at Samsung Electronics

Bachelor’s Degree or higher in Engineering required, from an accredited college or university
Minimum with 4+ years of experience in a Consumer Electronic product support or service support role. Commercial Display experience is preferred.
Knowledge of network infrastructure. Specifically, Wi-Fi, Bluetooth and other methods to connect products to each other, as well as to home networks.
The ability to develop and maintain excellent working relationships with multiples levels within the company including Product Marketing and sales, and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
The ability to develop and maintain excellent working relationships with peers and leadership within the department
Ability to work cooperatively and to occasionally interface with senior management for technical information exchange
Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
The ability to plan, organize and prioritize multiple assignments and projects.
The ability to read, write, follow detailed technical instructions and interpret engineering specifications, materials or related documents.
Exposure to confidential data where disclosure is detrimental to the Company’s interests
Ability to solve problems of differing situations requiring creativity to search for solutions among previous experiences
Ability to negotiate on behalf of function to come to agreement by managing communications through discussions and compromise; issues are short-term operational and medium-term tactical
Excellent verbal and written communication skills
Client service driven with excellent relationship management skills
Ability to facilitate collaboration with diverse groups/stakeholders
Team oriented, but able to work independently and manage multiple tasks
Self-directed, self-motivated and results-oriented

Professional Ⅱ, CS Technical Support

Employer job description

Minimum Qualifications:

Preferred Qualifications:

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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