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6555 Excellence Way, Plano, TX, USA
Source: Samsung Electronics careers · View original posting
From Samsung Electronics's posting. “We” and “our” refer to the employer.
Position Summary
This role is not eligible for immigration sponsorship
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide.
By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
The SEA Networks Operations team is seeking an experienced Quotes and Order Management Senior Specialist who will perform validation of services milestones to track work progresses and to trigger SEA billing and customer invoicing in support of SEA projects.
The incumbent will work closely with HQ, Sales, Project Deployment, and Process Improvement to plan, forecast, troubleshoot issues and report results for services projects. This role will coordinate order management activities and ensure adherence to both SEA and customer requirements.
Implement and execute any new work flow for a new services account.
Contribute on overall process improvement/enhancement that included creating process automation logic and adopting/implementing new tools.
Provides validation analysis of services milestones based on contacts and SOWs with end customer as well as internal contacts such as SEA Sales, SEA Deployment, HQ Sales and HQ SCM teams.
Interfaces with account team and customers on a daily basis to ensure proper billing and invoicing are completed and processed in SEA and customer systems.
Interfaces with Finance and Accounting to ensure proper revenue recognition as well as cost allocation.
Support, develop and implement robust metrics and reporting on services operations progress.
Utilizes metrics to understand root cause and drive continuous improvement in planning accuracy.
Provides SEA Management with reporting and data analysis, as needed.
Applies basic knowledge of departmental principles and procedures.
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