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6555 Excellence Way, Plano, TX, USA
Source: Samsung Electronics careers · View original posting
From Samsung Electronics's posting. “We” and “our” refer to the employer.
Position Summary
Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.
For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.
As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
We're looking for a Senior Manager, Social Platforms and Community to lead Calendar Management, Content Publishing and Community Management for Samsung Electronics America social media channels. Our ideal candidate is passionate about social media and understands how consumers engage on each of the platforms (TikTok, Instagram, Facebook, Reddit, X, etc.). This person will be an extension of the Samsung brand and represent our voice to our consumers by managing conversations with our social communities.
This individual will have primary responsibility for determining the cadence, posting the content and managing the conversations across all of Samsung’s US social media platforms.
Social Media Calendar Management: Maintain and manage the holistic social media calendar to ensure optimal posting execution across all of the Samsung teams/product categories.
Monitor Samsung social channels and elevate any UGC that should be considered for reposting, including tagged content Provide recommended post copy alongside UGC for stakeholders to review/approve
Care: flag service, fulfillment-related or negative comments/trending themes to Customer Care for response and engagement for all platforms.
Respond to all consumer posts, in a timely manner, that are campaign-related, positive sentiment, or product feature related
Community management hours to be used during working hours (9:00am - 6:00pm EST), Monday – Friday
Light monitoring and posting on weekends or holidays.
Proactive community management, looking for opportunities to insert Samsung into the cultural conversation
Monitor social media conversations and engage with our audience to foster a sense of community.
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