layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Director, Field Service Network Governance at Samsung Electronics

Lead the Service Network Governance organization and establish priorities, procedures, controls, and performance expectations.
Oversee the administration and governance of CE Care, B2B, Dacor, and other field-service accounts.
Manage the service-partner contract lifecycle, including development, execution, renewal, amendment, and termination.
Coordinate contractual, legal, credit, accounting, compliance, banking, and documentation requirements with internal stakeholders and external partners.
Lead the onboarding of new service providers, accounts, and technicians, including background checks, training, account setup, documentation, and system access.
Oversee the creation and maintenance of customer, vendor, service-provider, and technician master data.
Ensure that account information, banking details, labor rates, service terms, contact information, and technician status are accurate and current.
Manage service-network access to company systems, applications, and training platforms, including activation, modification, suspension, and deactivation.
Coordinate administrative support for service-partner and technician training programs.
Support field-service readiness for new-product launches by coordinating training, communications, system access, account setup, and partner requirements.
Lead service-partner communications and support seminars, summits, training events, skills competitions, and recognition programs.
Coordinate service-network branding programs, including uniforms, identification materials, and vehicle graphics.
Oversee invoice processing, payment coordination, account reconciliation, and resolution of billing or banking discrepancies.
Support annual budget development, expense forecasting, financial controls, and ongoing budget management.
Monitor contract status, onboarding progress, account accuracy, invoice performance, system access, training completion, and administrative service levels.
Identify operational, contractual, financial, compliance, and data risks and coordinate corrective actions.
Develop reporting that provides leadership with visibility into performance, open issues, risks, and required actions.
Lead process-improvement initiatives that increase accuracy, speed, compliance, scalability, and partner satisfaction.
Build strong working relationships with internal teams, service-company owners, technicians, vendors, and other external partners.
Escalate significant risks and unresolved issues with clear business impact, supporting facts, and recommended actions.

Director, Field Service Network Governance

Employer job description

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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