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6625 Excellence Way, Plano, TX, USA
Source: Samsung Electronics careers · View original posting
From Samsung Electronics's posting. “We” and “our” refer to the employer.
Position Summary
We are seeking a highly experience and innovative NERP Ops Manager to lead our order to cash process in ecommerce division. The successful candidate will manage the full product lifecycle from ideation to launch, oversee cross-functional teams, and deliver features that meet both internal and external customer’s needs. The role requires a strong leadership skill, a deep understand of ERP systems (SAP S/4 HANA), and a proven track record of implementing technology-driven solution to enhance business outcomes and customer experiences.
Role and Responsibilities
Role and Responsibilities
SAP master data for material management, sold-to code create/change per eCom new product launch and extension for related SAP plant, Storage location.
SAP SO interface error monitoring and clean up error across involved systems; SAP SD module, SAP LE module and eCom Platform, XML web protocol.
Deliver complex projects in a fast-paced, team environment
Provide strategic guidance to eCom PMs in defining or designing processes to meet requirements, identify inefficiencies and recommend system improvements and provide backup for eCom Dev Ops and SAP technical group in Seoul.
Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results.
Reconcile credit card payment capture by eCom platform and track it properly reflected in SAP accounting book keeping with Revenue, Tax and Accounting receivable.
Process lifecycle management: manage the order to cash process lifecycle from ideation to implementation, ensuring successful delivery of features that meet customers’ needs
Liaison role: serve as the primary liaison between NERP, LPS, eCom engineering, eCom operations, and finance to gather requirements, define issue/root causes. Drive impactful changes to SAP and the overall eCommerce process
Operational support: manage operational support and assist in new product launches, focusing on pricing setup, SKU setup, MAP registration, and SKU extensions
Interface monitoring: monitor all interfaces in and out from N-ERP to vendors, warehouse management systems, and samsung.com to ensure seamless integration and functionalities
SO failure monitoring: conduct daily sales order failure monitoring from Hybris to ensure orders are fulfillment on-time including root cause analysis, work with engineering team, and finance team to fix the issue
Month-end and year end closing activities; conduct month/quarter/year end closing activities by supporting accounting and finance team on finding the root cause on any AR discrepancies, fixing issues with engineering team, and also performing deep dive analysis of order gaps
Skills and Qualifications
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