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Planned Parenthood California Central Coast
San Luis Obispo, CA
Source: Planned Parenthood California Central Coast careers · View original posting
From Planned Parenthood California Central Coast's posting. “We” and “our” refer to the employer.
PPCCC is a trusted provider of high-quality, affordable reproductive health care along California’s Central Coast. Each year, PPCCC provides 28,000 people on the central coast with health care services; including sexually transmitted infection testing and treatment, birth control, breast and cervical cancer screenings, vasectomies, and safe and legal abortion care at our six health center locations.
PPCCC also provides comprehensive sexuality education programs to help adults and teens make healthy decisions, prevent unintended pregnancies, and avoid sexually transmitted infection.
In conjunction with Center Director, implement optimal patient flow by providing or assuring flow facilitation on a daily basis that helps meet productivity performance benchmarks, reduce patient wait times (60 minutes or less) and encourages a positive patient experience at PPCCC. Provides leadership to enhance effective and efficient operations to achieve health center goals.
Continuously monitor and prioritize patient wait time. Ongoing triage of Health Center patient and staff workflow by utilizing patient tracking and cycle time tools.
Monitor and minimize wait times. Constant communication with patients related to wait time. Offering options to patients and adjusting services as necessary to facilitate excellent patient experience.
Continuously monitor and adjust staff schedules and daily assignments to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfaction.
Promote continuous communication between front, back and licensed staff to create and maintain a teamwork approach.
Assure daily communication with Call Center to expand schedules when necessary for walk-in availability and other appointment changes needed.
Incorporates EHR into effective flow management
Ensure exam rooms and supply stations are consistently well stocked
Post and communicate daily assignments.
Participate and lead daily team brief and debrief sessions.
Support Center Director in training, monitoring, coaching and evaluating staff members. Assist the Center Director with assessment of staff training needs and evaluate staff performance. Ensures adequate staff is trained to provide flow facilitation.
Become primary staff resource in the absence of the Center Director.
Assume any front or back office duties as necessary.
Ensure compliance with infection control, safety and emergency guidelines.
Assume responsibilities relating to revenue collection, cash handling, patient donations and end of day batch posting & reporting.
Implement policy decisions, convey information to all staff.
Be a resource and provide support to Health Center staff as necessary.
Communicate inventory needs to Center Director.
Other duties as assigned by the Center Director.
In collaboration with the Center Director provides feedback on non-licensed staff regarding competency and personnel issues. Provide direct supervision and assistance with scheduling, task delegation and coverage planning. Deliver hands-on coaching and on-the-job training to improve performance and offer constructive feedback, document employee progress toward performance goals. Handles direct supervision of ALL clinical staff in the absence of the Center Director.
Planned Parenthood California Central Coast (PPCCC) is an equal opportunity employer, we welcome all applicants regardless of their race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, military or veteran status, and all other protected categories by applicable law.
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