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Loading LAYIQ…From WGSN's posting. “We” and “our” refer to the employer.
We're looking for a strong Client Services Executive to join our NAM team and become an integral part of our Client Services function.
Salary range - $65,000 - $70,000.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
Key accountabilities
Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
Ensure monthly and quarterly KPIs are met in line with the business’s retention rate
Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business’s value proposition among set of users and accounts
Proactively engage with subscribers to demonstrate the value of WGSN’s products and services, provide support that maximise our client’s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
This list is not exhaustive and there may be other activities you are required to deliver.
Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA’s
Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism.
Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
Our
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