layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Salesforce Administrator at iMentor

The data is correct: Maintain data integrity across a large org with extensive custom configuration
Build and maintain reconciliation checks between Salesforce and its source systems, so that drift surfaces automatically rather than being discovered by a colleague
Deduplicate contact and household records; manage imports and extracts
Recognize and prevent silent data loss, the class of failure where a source field exceeds a Salesforce limit and a record is rejected with no error reaching anyone
Own the data-quality standard for what “correct” means, and be able to evidence it
The data is protected: Administer users, profiles, roles, permission sets, sharing rules, and field-level security on a least-privilege basis
Run periodic access reviews so that permissions are actively maintained rather than accumulated
Handle mentor, student, and donor records in line with FERPA, donor obligations, and iMentor data protection policy
Follow iMentor's policies on credential handling, software installation, and third-party access to iMentor systems, and raise concerns early
Support the organization's SOC 2 work with evidence from your area
This is data stewardship within the systems you administer. It is not an information security role; you will have security colleagues.
The integrations work: Own the integrations that feed Salesforce: FormAssembly (mentor applications), our in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and our donation tools
Diagnose failed and partial records end to end, using connector and integration logs alongside Salesforce, and trace root cause back to the source system rather than patching the symptom at our end
Configure and maintain field mappings, record-matching criteria, and upsert keys
Be consulted on changes to any system that writes into Salesforce, so that schema and process changes upstream do not arrive as surprises
Teams are Unblocked: Triage and resolve requests through our ticket queue, keeping non-technical colleagues clearly informed in writing
Train and enable staff through materials, demos, and sessions, so that routine requests become self-service over time
Document configuration, workflows, and the reasoning behind decisions, so that knowledge does not sit with one person
Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior, and support Development on donation data and campaign structure
Manage the three annual Salesforce releases: review release notes, test in a sandbox (scheduled outside business hours where needed), and communicate what is changing
First 90 Days
Build a working map of every system that writes into Salesforce, what it writes, and how failures currently surface
Stand up reconciliation checks between Salesforce and at least two source systems, so divergence is detected automatically
Complete a full access review and bring permissions to least privilege
Clear the inherited backlog in the support queue and establish what routine looks like

Salesforce Administrator

Employer job description

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Qualifications

About iMentor

Equal opportunity and accommodations

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