layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

CRM Analyst at Baltimore Orioles | LAYIQ

Bachelor’s degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights
High proficiency in Excel and SQL, with a working understanding of relational databases, data warehousing concepts, and data integration workflows
Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
Familiarity with CRM concepts, best practices, and third-party tools commonly used for data ingestion, marketing automation, and analytics
Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, and continuously improve systems and processes
The anticipated salary for this role is $65,000-$75,000 annually depending on experience, plus bonus opportunity.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 5/11/2026
DISCLAIMER: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT: The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

CRM Analyst

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