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ServiceNow
Santa Clara, California, United States
Source: ServiceNow careers · View original posting
From ServiceNow's posting. “We” and “our” refer to the employer.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Role Overview
The Business Systems Product Manager is a senior individual contributor role within the Customer Excellence Group (CEG) responsible for owning and executing on a high-impact area of the Customer Success Platform (CSP). This role partners closely with Digital Technology (DT) counterparts to translate business priorities into precision-executed platform capabilities. The CSP is a major strategic bet for CEG, and this BPM is expected to operate at a level that reflects that.
CSP is the home for all 2,500+ CEG users and serves as the next-generation tooling that powers how CEG drives product adoption, NRR/GRR, and NPS for ServiceNow's customer base. Every workflow, automation, and AI capability shipped on CSP directly compounds the productivity and outcomes of the entire post-sales organization.
This is a deep product craft role for someone who thrives on personal ownership, end-to-end execution, and influence without authority. The right candidate is obsessed with AI, outcome measurement, and enabling the customer success organization to focus on high-value work by eliminating manual, repetitive tasks through intelligent automation. They set the technical and product bar within their domain and are looked to as a subject-matter expert by peers and senior leaders alike.
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