layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - ITOM Solution Architect at ServiceNow

Required: Substantial ServiceNow ITOM delivery experience at architect or lead level on large, multi-workstream programs
Demonstrated depth in CMDB architecture, CSDM alignment, IRE and reconciliation design, and Discovery pattern design
Working command of ITOM Visibility and ITOM Health, including enterprise-scale Event Management design
Practical experience applying AI to operational work, and the judgement to know where it helps and where it does not
Infrastructure and cloud fluency: hybrid and multi-cloud architecture, containers and Kubernetes, and the network and security constraints that affect discovery and monitoring
Integration fluency: REST, MID Server architecture, credential and certificate handling, and event and telemetry ingestion patterns
Executive presence, with the ability to hold a design position under challenge and explain it without jargon
A collaborative, one-team posture across sales, solution consulting, and delivery
Preferred
Experience designing agentic solutions in AI Agent Studio
Experience governing AI through AI Control Tower, including scope, autonomy, escalation, and value measurement
Adjacent ITAM (HAM/SAM) or SecOps experience, given shared CMDB dependencies
Scripting fluency sufficient to review and debug pattern, transform, and event-rule logic
Certifications
Required: CIS-Data Foundations, CIS-Discovery, CIS-Service Mapping, and CIS-Event Management, held or obtained within an agreed window
Preferred: CSA; ArchX, CTA, or CMA for architect-track candidates; and current experience with Now Assist, ServiceNow Otto, and AI Agents
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
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. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ITOM Solution Architect

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