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Santa Clara, California, United States
Source: ServiceNow careers · View original posting
From ServiceNow's posting. “We” and “our” refer to the employer.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Platform Engineering organization builds the foundational services, frameworks, and developer capabilities that power the ServiceNow platform. Our teams create the infrastructure and platform technologies that enable engineers across ServiceNow to innovate faster while maintaining enterprise-grade scalability, reliability, security, and operational excellence.
We are at the center of ServiceNow's AI Platform transformation, delivering the runtime services, platform capabilities, and engineering infrastructure required to support the next generation of AI-powered experiences.
Key Areas of Focus
Platform Services & Frameworks – Building core platform capabilities that support large-scale application development across the Now Platform.
Developer Productivity & Engineering Excellence – Creating tools, frameworks, and platform capabilities that improve developer velocity, software quality, and operational efficiency.
Scalability & Performance – Designing highly available, resilient systems capable of supporting enterprise-scale workloads.
Cloud-Native Architecture – Advancing modern platform architecture through automation, observability, distributed systems, and reliability engineering.
AI Platform Enablement – Supporting intelligent automation, AI-powered workflows, telemetry-driven insights, and next-generation AI experiences across the platform.
Operational Excellence – Driving platform reliability, security, performance, compliance, and service health through engineering best practices.
Engineers in this organization solve complex technical challenges that impact every ServiceNow product and customer, helping shape the future architecture of the Now Platform.
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