layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Principal Software Engineer - AI Control Tower (AICT) at ServiceNow

To be successful in this role you have: 10+ years in software engineering, with a proven track record of shipping complex enterprise-grade SaaS products and managing their evolution through scale.
Deep technical foundation in cloud-native SaaS architecture: multi-tenant design, large-scale API design (REST/gRPC), Kubernetes orchestration, observability patterns, and multi-cloud platforms (AWS, Azure, GCP).
Distributed systems & event-driven architecture expertise, with focus on scalability, reliability, fault tolerance, and operational observability.
Deep expertise in database schema design, data modeling, and modern data platforms, including relational, graph, vector, columnar, OLAP, and streaming data architectures, with the ability to design scalable data models for AI and enterprise workloads.
Startup mindset: Direct experience building and shipping products from zero—ideally in high-growth environments where you were hands-on with both code and architecture decisions.
AI-native engineering practices: Proficiency across the full engineering lifecycle (architecture, implementation, debugging, security, CI/CD) using AI to drive delivery velocity and software quality.
Technical influence without formal authority: Demonstrated ability to lead cross-team technical initiatives and drive architecture decisions through clear reasoning and credibility.
Hands-on mastery: Comfort operating at the highest architectural level while remaining deeply hands-on in code when it matters most.
Nice to Have
Governance, observability, or compliance product experience — understanding auditability, enterprise risk frameworks, and regulatory requirements.
Agent frameworks & production operations: Hands-on familiarity with agentic system challenges (tool reliability, context window management, failure modes, cost optimization).
Enterprise security, IAM, or data governance background.
Familiarity with AI interoperability standards such as MCP, OpenAPI, or similar.
Advanced Degree: MS or PhD in Computer Science, AI, or a related technical field.
For positions in this location, we offer a base pay of $221,200 - $387,100
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Principal Software Engineer - AI Control Tower (AICT)

Employer job description

The Role

What you get to do in this role:

Qualifications

About this listing