layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Director of Product Management, Retail at ServiceNow

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
A bachelor's degree in computer science, business, or a related field; an MBA is preferred
15+ years of experience with 10+ years in product management for Enterprise SaaS and AI products and 5+ in a leadership role.
Strong understanding of and interest in working with grocery, wholesale durable and non-durable goods, and restaurants and hotels.
Deep understanding of retail industry CRM processes such as store task management, store support, store maintenance, and customer service.
A proven track record of successfully launching and managing enterprise software products that resonate with users
Deeply familiar with generative and agentic AI and its ability to transform experiences and operations.
Excellent communication skills, with experience presenting to large audiences and executive leadership
Experience working directly with customers, sales, and engineering teams in a global setting.
The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now")
Familiarity with ServiceNow's CRM platform and application portfolio is a strong plus.
Must enjoy working in a collaborative environment
High energy, self-starter with a growth mindset.
JV20
For positions in this location, we offer a base pay of $221,200 - $387,100
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Director of Product Management, Retail

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