layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Sr Mgr, Customer Success Mgmt at ServiceNow

10+ years in Customer Success, Account Management, or Consulting within B2B SaaS, Consulting, Technical Pre- or Post-Sales Engineering, Development, Solution Development or Product Management.
Proven track record managing multi-account portfolios and leading CS teams in a technical or cybersecurity environment.
Strong understanding of customer lifecycle management, risk mitigation, and value realization methodologies.
Demonstrated ability to translate business objectives into operational plans and measurable outcomes.
Bachelor’s degree in IT, Computer Science, or related discipline (required); advanced degree or equivalent experience preferred.
Preferred Attributes
Strategic systems thinker who thrives on cross-functional alignment.
Exceptional communication and executive presentation skills.
Data-driven decision-maker with an eye for scalable process design.
Empathetic leader committed to developing people and uplifting team capability.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Sr Mgr, Customer Success Mgmt

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