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Santa Clara, California, United States
Source: ServiceNow careers · View original posting
From ServiceNow's posting. “We” and “our” refer to the employer.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are the Industry Vertical Engineering team at ServiceNow. We design and build specialized software solutions tailored to the unique workflows, data models, and regulatory compliance needs of specific sectors, with a particular focus on high-tech and adjacent regulated industries such as telecommunications, healthcare, financial services, and manufacturing, rather than relying on generic, one-size-fits-all solutions.
We are building the next generation of industry-specific enterprise applications, and increasingly these applications are AI-native: their core behavior is model-driven rather than explicitly authored. They interpret user intent, reason over context, invoke tools, and act on the user's behalf, all while respecting the complex business workflows, specialized data models, and evolving regulatory requirements of the industries we serve.
As a Senior Staff Software Engineer, you will design, build, ship, and operate AI-native industry applications whose most important logic often lives in natural language (instructions, prompts, tool descriptions, and guardrails) as much as in code. You will work across the full software development lifecycle, and often embedded directly with customers as a forward deployed engineer, building against their data, integrations, and channels.
Alongside hands-on delivery, you will drive engineering excellence, mentor other engineers, and influence architecture and long-term platform direction across multiple teams.
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