layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Staff Product Designer, Customer & Partner Experience (CPEX) at ServiceNow

8+ years in digital product design with strong expertise in both B2B SaaS and B2C design
Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members)
Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution
Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams
Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences
Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches
Ability to synthesize research insights and user feedback into actionable design direction and vision refinements
Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities
Comfortable with evolving priorities, dual-track workstreams, and the ambiguity inherent in transformational product initiatives
Preferred: experience with learning platforms, AI-native design patterns, multi-property experience consolidation, or brand-driven design systems
Basic Qualifications: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications
Experience in user experience design or industry experience (corporate, software, web or agency)
For positions in this location, we offer a base pay of $149,800 - $262,200
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Staff Product Designer, Customer & Partner Experience (CPEX)

Employer job description

Team & Role:

Qualifications

Preferred Qualifications:

About this listing