layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team at ServiceNow

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of product management experience, including several years owning a developer platform, SDK, CLI, or API/language surface at enterprise scale, with a track record of setting technical strategy independently at Staff or Sr. Staff scope rather than executing a roadmap someone else defined.
Working fluency in TypeScript and genuine hands-on comfort reading and writing code, plus direct, regular personal use of AI coding agents such as Claude Code, Cursor, or Windsurf in your own workflow, not just familiarity with them as a market category.
Experience owning or closely partnering on compiler, DSL, or static-analysis tooling. Understands build-time type checking, the tradeoffs between declarative and imperative configuration models, and why "errors caught at build time" is a product feature, not an implementation detail.
Deep experience with developer-facing package and artifact ecosystems, npm-style registries, semver, dependency resolution, CLI design, ideally having shipped and evolved a CLI or SDK used by an external developer community or in open source.
Working knowledge of agent tool-use protocols, including Model Context Protocol, and experience building product surfaces explicitly for AI-agent consumption, documentation and schemas as agent context, skill files, structured API references, in addition to human-readable docs.
Proven ability to build and defend an executive-level strategic case, and to navigate cross-business-unit governance and ownership disputes at the VP and SVP level, driving alignment across genuinely contested organizational boundaries without formal authority.
Experience with enterprise change-management or release-governance systems and the tradeoffs between developer velocity and auditability, ideally including systems that gate deployment through a controlled artifact, such as a change set model.
Comfort operating in an open-source or open-ecosystem context, with an understanding of what makes external developers, system integrators, and partners adopt a new API surface instead of routing around it.
Exceptional written and verbal communication, able to translate deep technical tradeoffs, typed APIs, static analysis, agent protocol design, into a strategy that lands with engineers and with executive stakeholders in the same conversation.
Why join us?
Own the substrate that coding agents building on the Now Platform run on, from ServiceNow’s Build Agent to Claude Code and other agents externally, at the moment that substrate is being redefined for an agentic world.
Drive the vision for how ServiceNow's developer ecosystem, system integrators, partners, and individual developers, build AI-legible enterprise software going forward.
Operate at the technical center of the Platform Agentic Build Lifecycle org during the shift to agentic, AI-native software development, with direct influence over the SDK, the CLI, and the language surface itself, not just the features built on top of it.
Partner with the frontier of the coding-agent ecosystem to define what it actually means for an enterprise platform to be agent-ready, and ship the primitives that make that real instead of aspirational.
FD21
For positions in this location, we offer a base pay of $171,900-$300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team

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