layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
San Francisco, California, USA
Source: Mintlify careers · View original posting
From Mintlify's posting. “We” and “our” refer to the employer.
Why Mintlify?
We're on a mission to empower builders.
Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
We're hiring a Head of Technical Support to own how Mintlify supports its customers, from fast-growing startups to our largest enterprise accounts. You'll lead a growing team of support engineers and stay hands-on: working the hardest escalations, debugging customer setups, and building the tooling that lets the team scale.
Enterprise comes first. As more large companies run their documentation on Mintlify, they expect clear SLAs, fast escalation paths, and a support partner who can go deep technically. You'll build that motion, raise the operational bar with real metrics, and use AI so support keeps pace as our customer base grows.
A growing team of support engineers, with open headcount
San Francisco, in office 5 days a week
Full-time, player-coach
30 days:
You've worked tickets and escalations yourself, met the team and key enterprise customers, and have a baseline of current support metrics.
90 days:
Enterprise SLAs and escalation paths are defined and live, a weekly metrics review is running, and you've shared a plan for AI deflection and team growth.
6 months:
Enterprise SLAs are met consistently, AI resolves a measured and growing share of inbound volume, and bug triage with Engineering runs on a clear cadence.
12 months:
Support scales with the customer base, the team has clear levels and career paths, and support data shapes the roadmap.
Compensation
The base salary range for this role is $185,000–$225,000, plus equity. Final pay depends on experience and skills.
Competitive compensation and equity
20 days paid time off every year
401k
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: