layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Technical Operations Lead at First Citizens Bank

Reliability Engineering
Design, implement, and maintain highly available, resilient, and scalable technology platforms.
Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets across critical services.
Lead reliability reviews and identify opportunities to improve system stability and performance.
Drive root cause analysis and corrective actions for high-severity incidents during the problem process.
Observability & Monitoring
Serve as a subject matter expert for enterprise observability platforms, including Dynatrace and related monitoring technologies.
Develop monitoring, alerting, synthetic testing, and dashboard strategies.
Improve visibility into application health, infrastructure performance, user experience, and business transaction monitoring.
Partner with engineering teams to embed observability practices throughout the software development lifecycle.
Automation & Platform Engineering
Identify and eliminate operational toil through automation.
Develop scripts, tooling, integrations, and self-service capabilities.
Enhance CI/CD processes to improve deployment reliability and operational efficiency.
Support infrastructure-as-code and automation-first operating models.
Incident Management & Operational Excellence
Participate in major incident response and problem management activities.
Establish and improve operational runbooks, standards, and best practices.
Drive reduction in Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
Implement proactive monitoring and predictive alerting capabilities.
Leadership & Collaboration
Provide technical leadership and mentoring to engineers across the organization.
Influence reliability and observability strategy at the enterprise level.
Collaborate with application owners, cloud teams, security teams, and executive stakeholders.
Champion a culture of ownership, accountability, and continuous improvement.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Infrastructure Engineering, or related disciplines.
Strong experience supporting mission-critical production environments.
Hands-on experience with observability and monitoring platforms such as Dynatrace, Splunk, Databahn or similar technologies.
Strong understanding of application performance monitoring (APM), distributed tracing, log analytics, and infrastructure monitoring.
Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
Proficiency with scripting and automation.
Strong troubleshooting, analytical, and problem-solving skills.
Large financial institution experience in a complex environment.

Reliability Engineering
Design, implement, and maintain highly available, resilient, and scalable technology platforms.
Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets across critical services.
Lead reliability reviews and identify opportunities to improve system stability and performance.
Drive root cause analysis and corrective actions for high-severity incidents during the problem process.
Observability & Monitoring
Serve as a subject matter expert for enterprise observability platforms, including Dynatrace and related monitoring technologies.
Develop monitoring, alerting, synthetic testing, and dashboard strategies.
Improve visibility into application health, infrastructure performance, user experience, and business transaction monitoring.
Partner with engineering teams to embed observability practices throughout the software development lifecycle.
Automation & Platform Engineering
Identify and eliminate operational toil through automation.
Develop scripts, tooling, integrations, and self-service capabilities.
Enhance CI/CD processes to improve deployment reliability and operational efficiency.
Support infrastructure-as-code and automation-first operating models.
Incident Management & Operational Excellence
Participate in major incident response and problem management activities.
Establish and improve operational runbooks, standards, and best practices.
Drive reduction in Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
Implement proactive monitoring and predictive alerting capabilities.
Leadership & Collaboration
Provide technical leadership and mentoring to engineers across the organization.
Influence reliability and observability strategy at the enterprise level.
Collaborate with application owners, cloud teams, security teams, and executive stakeholders.
Champion a culture of ownership, accountability, and continuous improvement.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Infrastructure Engineering, or related disciplines.
Strong experience supporting mission-critical production environments.
Hands-on experience with observability and monitoring platforms such as Dynatrace, Splunk, Databahn or similar technologies.
Strong understanding of application performance monitoring (APM), distributed tracing, log analytics, and infrastructure monitoring.
Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
Proficiency with scripting and automation.
Strong troubleshooting, analytical, and problem-solving skills.
Large financial institution experience in a complex environment.

Technical Operations Lead

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