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Cypress, California
Source: Reliance Inc. careers · View original posting
From Reliance Inc.'s posting. “We” and “our” refer to the employer.
Job Summary
The Field Operations Analyst II provides IT support across Reliance. The Field Operations Analyst II is responsible for providing on-site support to end-users by installing, configuring, troubleshooting, and maintaining various types of software and hardware in support of our business offices and warehouses. The Field Operations Analyst II must be able to quickly evaluate business problems and work towards solutions through collaboration across the IT organization. The Field Operations Analyst II must be articulate, process driven,
and have a strong desire to deliver outstanding customer service.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Pushing or Pulling, Reaching, Repetitive Motion
Function in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function
Technical Support – Provides Tier II technical support via telephone, email, online or on-site to end users on a variety of technical issues and problem resolution techniques.
Drive resolution of medium to high complexity customer reported issues via remote support and on-site visits Areas of responsibility include installing, troubleshooting, configuring, and maintaining office and warehouse computer equipment (e.g. desktops, laptops, monitors, scanners, multi-function printers, tag printers, tablets and cell phones)
Must be able to work in a fast-paced work environment; may be required to work additional hours to complete work efforts in response to reported customer problems and/or project assignments
Excellent written, verbal, business, and technical communication skills required
Compensation
The anticipated compensation for this position is USD $35.39/Hr. - USD $42.62/Hr. depending on experience, qualifications, and location.
EEO Statement
Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN
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