layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
AVP, Commercial and Scale Customer Success
San Francisco, CA
Source: Sigma Computing careers · View original posting
- Pay
- $210,000 — $240,000 USD per year
Employer job description
From Sigma Computing's posting. “We” and “our” refer to the employer.
As the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our enterprise business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first, and fostering an innovative, collaborative, and exciting culture is a prerequisite to achieving our commercial goals.
You'll be expected to meet and exceed the team quota for NDR and deliver on quarterly MBOs. You'll do this while tracking, analyzing and communicating key metrics and business trends as they relate to the global Customer Success strategy. This is a cross functional role, working closely with Sales, Product, Engineering, Customer Support and other teams to close the feedback loop on customer and the scaled team needs.