POSITION SUMMARY:
The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.
Qualifications
REQUIRED QUALIFICATIONS:
Education:
High School Diploma or GED
AND
Must have completed a Medical Assistant training program
OR
Medical Assistant Training Program equivalency: at least 6 months experience in Certified Medical Assistant role
OR proof of completion of on-the-job training/education program for certified medical assisting in another healthcare organization.
Licensure/ Certification:
Current certification by ONE of the following approved certifying agencies
: American Association of Medical Assistants (AAMA), earning Certified Medical Assistant (CMA) credential American Medical Technologists (AMT) or American Allied Health (AAH), earning Registered Medical Assistant (RMA) credential National Center for Competency Testing (NCCT), earning a National Certified Medical Assistant (NCMA) credential National HealthCare Association (NHA), earning Certified Clinical Medical Assistant (CCMA) credential National Association for Health Professionals (NAHP), earning a Nationally Registered Certified
Medical Assistant (NRCMA) credential
PREFERRED QUALIFICATIONS:
- Experience: Previous experience as a medical office assistant or CNA or equivalent, previous experience with electronic health records or phlebotomy.
- Licensure/ Certification: If working in the Rural Health Clinic setting, will be required to have BLS through the American Heart Association.
- OSF HealthCare is an Equal Opportunity Employer.
Qualifications
REQUIRED QUALIFICATIONS:
Education:
High School Diploma or GED
AND
Must have completed a Medical Assistant training program
OR
Medical Assistant Training Program equivalency: at least 6 months experience in Certified Medical Assistant role
OR proof of completion of on-the-job training/education program for certified medical assisting in another healthcare organization.
Licensure/ Certification:
Current certification by ONE of the following approved certifying agencies
: American Association of Medical Assistants (AAMA), earning Certified Medical Assistant (CMA) credential American Medical Technologists (AMT) or American Allied Health (AAH), earning Registered Medical Assistant (RMA) credential National Center for Competency Testing (NCCT), earning a National Certified Medical Assistant (NCMA) credential National HealthCare Association (NHA), earning Certified Clinical Medical Assistant (CCMA) credential National Association for Health Professionals (NAHP), earning a Nationally Registered Certified
Medical Assistant (NRCMA) credential
PREFERRED QUALIFICATIONS:
- Experience: Previous experience as a medical office assistant or CNA or equivalent, previous experience with electronic health records or phlebotomy.
- Licensure/ Certification: If working in the Rural Health Clinic setting, will be required to have BLS through the American Heart Association.
- OSF HealthCare is an Equal Opportunity Employer.
