layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Change Management Team Lead, Membership Services at Whoop

Lead, coach, and develop a team of Change Management Specialists, setting clear expectations, providing ongoing feedback, managing performance, and supporting career growth.
Operate and continuously improve the Membership Services change management framework, including intake, assessment, sizing, governance, planning standards, adoption measurement, and reinforcement.
Manage the team’s priorities and capacity, assigning work based on complexity, risk, business needs, and potential impact on the member experience.
Provide direction for change plans, ensuring they clearly define the intended member experience, employee impacts, communications, enablement needs, risks, ownership, and measures of success.
Lead or provide hands-on support for complex, high-risk, or highly visible changes, serving as an escalation point when barriers could affect adoption, operational performance, or the member experience.
Partner with Learning & Training, Quality, Knowledge Management, Support Operations, and Launch Readiness leaders to align deliverables, resolve dependencies, and prepare teams to support changes from launch.
Lead change governance discussions, providing senior stakeholders with clear visibility into upcoming changes, readiness, adoption risks, required decisions, and recommended actions.
Ensure member and frontline insights are incorporated into change decisions by using employee feedback, quality trends, process adherence, operational performance, and member contact data.
Oversee adoption and post-implementation monitoring, directing targeted communication, enablement, reinforcement, or remediation when gaps or unintended consequences emerge.
Ensure change plans account for impacts on AI-enabled support and automation, while promoting the thoughtful and responsible use of AI tools to improve how the team plans, analyzes, communicates, and delivers change.
Facilitate post-implementation reviews and use lessons learned to strengthen team practices, improve future change delivery, and reduce friction for members and employees.

4+ years of experience in change management, program or project management, enablement, operations, or a related field, including direct people management experience.
Demonstrated ability to coach and develop team members, set priorities, manage performance, and build a collaborative, high-accountability team environment.
Experience leading change through planning, impact assessment, implementation, adoption, reinforcement, and post-launch evaluation.
Strong portfolio and organizational management skills, with the ability to balance multiple initiatives, resources, risks, and timelines.
Excellent communication and stakeholder management skills, with the ability to influence senior leaders, navigate competing priorities, and translate complexity into clear direction.
A member-first, data-informed approach to identifying risks, measuring outcomes, and improving both employee and member experiences.
Strong judgment and confidence operating in ambiguity, making decisions, escalating appropriately, and bringing structure to evolving initiatives.
Fluency with AI-enabled tools and the ability to guide their responsible use while maintaining high standards for accuracy, quality, and human judgment.
Demonstrated passion for performance, health and wellness, and the WHOOP mission.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

Change Management Team Lead, Membership Services

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